divendres, 15 de gener del 2016



HOTEL   INFORMATION



Vocabulary
Here are some English words which may be helpful when staying in a
hotel or guesthouse
vacancy
reservation
chec...






Receptionist: Good morning. Welcome to The Grand Woodward Hotel.
 Client: Hi, good morning. I'd like to make a reservation for the third weekend in September. Do you have any vacancies?
 R: Yes sir, we have several rooms available for that particular weekend. And what is the exact date of your arrival?
C: The 24th.
  R: How long will you be staying?
 C: I'll be staying for two nights.
R: How many people is the reservation for?
 C: There will be two of us.  
R: And would you like a room with twin beds or a double bed? 
  C: A double bed, please. R: Great. And would you prefer to have a room with a view of the ocean?  
C: If that type of room is available, I would love to have an ocean view. What's the rate for the room?  
R: Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed under?  
C: Charles Hannighan.  
R: Could you spell your last name for me, please?  
C: Sure. H-A-N-N-I-G-H-A-N  
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number is 555-26386.  
R: Great. Now I'll need your credit card information to reserve the room for you. What type of card is it?  
C: Visa. The number is 987654321.
  R: And what is the name of the cardholder?
C: Charles H. Hannighan.
  R: Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you have any other questions, please do not hesitate to call us. 
  C: Great, thank you so much.
R: My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.



dimarts, 9 de juny del 2015

BALANCE SHEETS.

Income statements show financial information over a period of time. Balance sheets, on the other hand, show a company's financial status at a certain moment in time. Let me show you how to read them.
Balance sheets follow this equation:

ASSETS    =     LIABILITIES    +      OWNER'S EQUITY

dimecres, 5 de novembre del 2014

    HANDLING   A   COMPLAINING    PHONE   CALL

- HELLO, MR, MS,   SPEAKING 
- IS THIS THE ......... COMPANY ? 
 - MAY I SPEAK TO ....... ? 
- OH !!!! SORRY MR. SMITH IS BUSY RIGHT NOW ....
 - OH , WELL, IS THIS THE SALES AND MARQUETING DEPARTMENT ? 
- I WISH TO MAKE A COMPLAINT. 
- WILL YOU PASS IT ON TO MR. SMITH FOR ME ? 
- I WANT TO MAKE A COMPLAINT. 
- OK SIR, YOU CAN TELL ME YOUR COMPLAINT 
- COULD YOU JUST HOLD ON THE LINE A MOMENT WHILE I GET MY PEN AND PAPER   READY  ? 
- CERTAINLY, I'M READY NOW
- AND WHAT IS YOUR COMPANY NAME ?
- HAVE YOU BEEN USING OUR PRODUCTS FOR A LONG TIME ?
- YES I HAVE BEEN A CUSTOMER FOR FIVE YEARS NOW.




ORDERING THINGS