HANDLING   A   COMPLAINING    PHONE   CALL

- HELLO, MR, MS,   SPEAKING 
- IS THIS THE ......... COMPANY ? 
 - MAY I SPEAK TO ....... ? 
- OH !!!! SORRY MR. SMITH IS BUSY RIGHT NOW ....
 - OH , WELL, IS THIS THE SALES AND MARQUETING DEPARTMENT ? 
- I WISH TO MAKE A COMPLAINT. 
- WILL YOU PASS IT ON TO MR. SMITH FOR ME ? 
- I WANT TO MAKE A COMPLAINT. 
- OK SIR, YOU CAN TELL ME YOUR COMPLAINT 
- COULD YOU JUST HOLD ON THE LINE A MOMENT WHILE I GET MY PEN AND PAPER   READY  ? 
- CERTAINLY, I'M READY NOW
- AND WHAT IS YOUR COMPANY NAME ?
- HAVE YOU BEEN USING OUR PRODUCTS FOR A LONG TIME ?
- YES I HAVE BEEN A CUSTOMER FOR FIVE YEARS NOW.