ENGLISH ADJECTIVES PRACTICE.

Exercice 1

Exercice 2

Exercice 3

    HANDLING   A   COMPLAINING    PHONE   CALL

- HELLO, MR, MS,   SPEAKING 
- IS THIS THE ......... COMPANY ? 
 - MAY I SPEAK TO ....... ? 
- OH !!!! SORRY MR. SMITH IS BUSY RIGHT NOW ....
 - OH , WELL, IS THIS THE SALES AND MARQUETING DEPARTMENT ? 
- I WISH TO MAKE A COMPLAINT. 
- WILL YOU PASS IT ON TO MR. SMITH FOR ME ? 
- I WANT TO MAKE A COMPLAINT. 
- OK SIR, YOU CAN TELL ME YOUR COMPLAINT 
- COULD YOU JUST HOLD ON THE LINE A MOMENT WHILE I GET MY PEN AND PAPER   READY  ? 
- CERTAINLY, I'M READY NOW
- AND WHAT IS YOUR COMPANY NAME ?
- HAVE YOU BEEN USING OUR PRODUCTS FOR A LONG TIME ?
- YES I HAVE BEEN A CUSTOMER FOR FIVE YEARS NOW.

ORDERING THINGS

Infinitives with and  without to

We usually put the marker to before the infinitive.

• I want to go.
• She wants to sing.
• It is nice to meet you.
•  

In some cases we use the infinitive without to.
. After modal auxiliary verbs
The infinitive is used without to after modal auxiliary verbs will, shall, would, should, can, could, may, might and must.

• It might rain later in the evening. (NOT It might to rain later in the evening.)
• I must go now. (NOT I must to go now.)
• She should have resigned. (NOT She should have to resigned.)

The infinitive without to can also be used after had better, need and dare.

• You had better see what she wants.
• You need not wait.

After let, make, hear etc.
The verbs let, make, see, hear, feel, watch and notice are followed by object + infinitive without to.

• They made me wait. (NOT They made me to wait.)
• I saw him slap the child. (NOT I saw him to slap the child.)
• I don’t let my children stay up late.
• Did you hear him say that he was leaving?

Help can be followed by an infinitive with or without to.

• She helped me to unload my car. OR She helped me unload my car.

In passive forms with make, see, hear, help and know we use infinitives with to.

• I was made to wait. (NOT I was made wait.)
• He was helped to lift the box.

COMMERCIAL LETTERS. Yours sincerely / Yours faithfully

‘Yours faithfully’ or ‘Yours sincerely’ in a business letter?

When the recipient’s name is unknown to you:

• Dear Sir … Yours faithfully
• Dear Madam … Yours faithfully
• Dear Sir or Madam … Yours faithfully

When you know the recipient’s name:

• Dear Mr Hanson … Yours sincerely
• Dear Mrs Hanson … Yours sincerely
• Dear Miss Hanson … Yours sincerely
• Dear Ms Hanson … Yours sincerely

When addressing a good friend or colleague:

• Dear Jack … Best wishes/Best regards

Addressing whole departments:

• Dear Sirs … Yours faithfully

FUTURE TENSE

SALES VOCABULARY. HOW TO SELL A PRODUCT OR A SERVICE ?

SALES VOCABULARY. HOW TO SELL A PRODUCT OR A SERVICE ?

CURS 2014-2015

                COMMERCIAL LETTERS

•   LETTER OF ENQUIRY.
•   LETTER OF REPLY.

• How to Write Commercial Letters

                

• Ever & Never & Just & Already & Yet

  
  

  . Present simple and Present continuous

  
  

  .    Future

   

HOW  TO  USE  PREPOSITIONS.  (click here)

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EXERCICE 1 -  You have to do go to - Business english , Business vocabulary exercises.

 Do business terms 1 and business terms 2.